The articles I write get published in various places but
especially on IT-Analysis and IT-Director. Yesterday some of my
readers pointed out to me that the sites were not accessible
because the text on them was fixed size and did not resize at all
in Internet Explorer. However IT-A and IT-D are independent sites
and I do not have control of the content or the design of them, so
I could only pass these comments on to the webmaster.
I was surprised when I saw the problem because:
I had discussed the issues of accessibility with the owners
when the sites were being redeveloped and most things worked as I
would like.
I now use Firefox on a Mac as my preferred browser and Firefox
basically ignores the fix font specification and will size most
text.
The webmaster is a friend of mine and he understands
accessibility and has worked very hard to ensure that the sites he
works comply.
A few emails flew around yesterday and it became clear that the
problem had been caused by a designer with his own style guide.
Graphic designers do wonderful work and make sites look great but
not all of them understand the accessibility issues and they want
their sites to look just as they designed them. There can be a
constant tension between the graphic designer and the accessibility
specialist. I believe this is a fight that accessibility is slowing
winning (especially as we show that there need not be a conflict
between accessible and great looking) but many designers have not
yet been knobbled and the web developer often does not have the
time to cajole them to do what is morally, legally and in the long
term financially correct.
The good news is that cascading style sheets mean that this sort
of change is not that difficult to implement. The biggest effort is
in ensuring completeness and testing the changes against the
various different browsers and platforms. The other bit of good
news is that my friend the webmaster likes a challenge, and likes
to please.
The outcome is that we believe the two sites are now compliant.
I have checked them out on IE6, IE7, Firefox and Safari and the
text sizing seems to work everywhere. Thank you to my readers for
pointing out the issue and a very big thank you to the webmaster
for fixing it.
Can my readers check it for themselves and please do not be shy
in making further comments. But for my and for our webmaster's sake
please be constructive and polite.
Other solutions
Most sites will not be willing or able to respond so quickly, if
at all, so what other options does a reader have:
Desert the site and go to a compliant competitor. Preferably
after you have politely told the site what you are about to do and
why; they deserve no better.
Use Firefox, Safari and possibly some other browsers that will
resize fixed size text.
Use the zoom feature in Microsoft IE7—this actually makes
everything bigger not just the text. The text renders well the
pictures get pixellated but it is an easy solution.
Use a magnifier. On Apple clicking ctrl and spinning the mouse
ball will magnify the whole of the desktop, Windows XP has a simple
magnifier built in, and this has been improved in Vista. For users
with a major need for screen magnification there are a variety of
screen magnifier products of varying sophistication (Dolphin
Supernova, a supplier of a variety of interesting, assistive
technology, is the latest I have heard about).
Go into the internet options of the browser and play; for
example in IE6 if I go to tools, internet options, accessibility I
can ignore font specifications and the text becomes sizable.
In Firefox, go to view, page style and choose ‘no
style’ the page may not look so nice but it may be easier to
read, or it is possible that the webmaster may have set up other
styles (for example as I write this IT-A has an
‘experimental’ style that has some potential advantages
such as removing some background colours, as its name implies this
will not be a permanent fixture but may morph into something
new).
In IE got to accessibility and use a style sheet of your
own.
That is all the possibilities that immediately come to mind but
readers are encouraged to add their favourites or expand on how
they use some of these features.
Reader Comments
We are no longer accepting comments against this item. We suggest contacting the author directly.
6th December 2006: 'Fi Stephenson' said:
Peter congrats on fixing the font-size issue across two news
portals within just 24 hours. We orchestrated a similar project
with our development team and it cost us over 300 man hours
spanning some 4 weeks! To see a site react so quickly to reader
comment and clearly care about public opinion is fantastic. I hope
IT-Analysis.com gets every success it so rightly deserves.
6th December 2006: 'Gerry Adams (CTO, KXT Inc.)' said:
Will have to agree with Fi on this one. I guess the
implementation of cascading stylesheets and excellent XHTML markup
makes the task easier than most.
We too invested thousands of pounds in a similar 'cosmetic'
exercise to address font-sizing. The developers said they had to
redesign the ground from the site up and it took over six months to
complete!
Why not share with us the name of your development company as
they have clearly done an exemplary job - we could all benefit
...
Gerry.
On behalf of a major design company I would like to point out
that unless you have many computers running all the common OSes and
web browsers - this is a very challenging and daunting task. Yes it
can cost a lot of money in terms of professional expertise -
accessibility is a new and growing field with UK site design and
many companies lack the investment needed. A government fund/grant
would be good so see the promotion of DRC rulings ...
BTW - well done Pete.
Thanks - it makes a huge difference (visually impaired).I am not surprised it took just 24 hours, we had reckoned that ITA only employed a small team! Considered outsourcing to reduce costs?
6th December 2006: 'Elena Houghton (Accessibility Officer)' said:
You have some way to go to achieve true web site accessibility
... but if other web sites could address complaints as they are
received and act as quickly as Miles & Co did, then I am sure
anyone with a disability won't be put-out by the remaining tasks in
hand!
Out of curiosity do you, or the IT-A design team, do discounted
accessibility consultancy / analysis for qualified readers of IT-A
& IT-D?
Fantastic - I have put IT-Analysis.com back onto my bookmark
list. P.S. I like the way you advertise web accessibility books
against your blog - it makes a nice change to see the Amazon web
service being implemented sensibly rather than dumping on a site in
the hope of some extra revenue!
Despite the UK Disability Act and similar EC legislation, very
few government/local government sites comply, it is always the IT
industry that gets jumped on.
20th December 2006: 'Lucy Spinach (really!)' said:
I see the accessibility work continues. Your public forms have recently been revised to remove those horrible and impractical layout tables - much better. I also like the improved Blog navigation and good riddance to those horrible, poor to read, italicised section headers (now readable text).
Only comment is that the captcha code system doesn't work and can be bypassed by entering gobble-de-gook :-( I am sure you will soon find out ...
You are quite correct, the captcha system is temporarily broken.
You must applaud the IT-Analysis.com webteam for their energy and enthusiasm for accessibility issues although they do lack key technical skills such as testing ...
Peter, as you know we do our best to test the websites in as many browsers, and on as many platforms, as possible. It is unfortunate that occasionally one slips past our scrutiny ..
We are looking at the CAPTCHA system and hope to publish a revised system as soon as possible.
Yes, the accessibility work is enjoyable, especially with the knowledge that it is helping our readers use the website.
Merry Xmas & Best Wishes for 2007!
Webmaster
We find it incredulous that any web development team / company would publish their work without total and rigorous testing. This is just shoddy workmanship. If you were a builder or other tradesman you would be exposed and riddiculed, probably even struck off!
Jeremy you have raised a valid point, there are too many rogue web builders out there ... just wait for BBC's watchdog program to get in on the act! Yes more care and attention does need to be exercised on all websites. However I sympathise with the webteam as there is a huge diversity of clients and platforms now available for the Internet. It is a real minefield and sends most webmasters to an early grave!
We know you work hard ... just exercise a bit more constraint and focus on the real objectives. The image verification system should really be dropped altogether and replaced with a good comment moderation system.
A good comment moderation system *is* in place (we have human moderators), but we cannot hope to win against the rising tide of spam comments that get posted without some sort of filtering system in place.
We have a very finite resource to monitor comments, new postings (both articles and Blogs), news releases, Events postings etc, etc.
Miles, as Webmaster, is walking a tightrope trying to get the site as accessible as possible without limiting its usefulness; develop new ideas to keep it fresh; and all the while keeping up with patching all of the functionality this site has with updates to the code base.
It has been brought to our attention that the author, Peter Abrahams, did not post the previous two comments and that someone was playing silly buggers. We would like to extend our apologies to Peter for any embarassment caused by this incident.
These hoaxes further highlight the need for both a CAPTCHA system and a moderation queue. We have established a new process for author comments and will immediately reject any future hoaxes.
We recognise there are some outstanding issues with the audible captcha system and will be addressing these as soon as possible.
Wow - I have just noticed that with Firefox and MSIE7, you can add the IT-Analysis.com search engine into the browser using the dropdown list next to the search dialog (rop right of screen). Fantastic!
Peter, I like the clean look and feel of the beta site (/betaskin/). The code is much cleaner and easier to read. When will you be implementing it? I think it will make a big difference to the site and its readers.
Wow, massive improvement Peter. The pages are loading in seconds; I can see the which links I have clicked on; the pages are bright and airy; the text resizes easily and I see you are beginning to introduce alternate stylesheets for the visually impaired ... big step forwards.
Gina,
I have to agree. I opened my newsletter this morning, click on a link and wham the page was loaded before I could make a cup of tea!
On a more serious note, the site is much faster and much easier to read. I am glad that you have decided to opt for a wider screen size - something that other sites need to take into consideration (like the BBC).
I would be interested to know if this makes any difference to SEO and page ranking...
Jo
Gina and Joseph
Thanks for the accolades I have passed them on to our webmaster and editor who are the people who really deserve them.
Any suggestions for further improvements are always welcome.
Re Search Engine Optimisation (SEO) there is general agreement that accessible sites are good news (think of the crawlers as blind users). I do not think that wide screen in itself will make a difference. (see my article on Accessible business case /business/compliance/content.php?cid=9258 )
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