When most people think analytical application they think classic BI or predictive modeling. That's no longer accurate. The very nature of analytical applications is changing. Text analytics brings unstructured information into the equation....

Sid Banerjee, CEO of Clarabridge, told me about Clarabridge's recently announced partnership with CallMiner. It is a marriage of text analytics with speech analytics, and hence it should attract the attention of the big call center users. In fact,...