When I first started to research the text analytics industry about three years ago, people didn't understand why I was so interested in this nascent marketplace. I had always anticipated how important it would be. I remember working at Bell...

Several months ago, I wrote a piece about Voice of the Customer (VoC) and how text analytics companies are getting good traction from this application. I recently got an update from Sid Banerjee, CEO of Clarabridge, that further supports this...

As many of you know, I have been spending a great deal of time researching the area of innovations in BI. Yesterday, I posted a short four question survey regarding how companies might be using some of the analysis technologies that are out in the...