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Fern Halper - Blog Archive for January (2009)

There was 1 blog posting during January (2009):


Blogs > Fern Halper

Dr Fern Halper, Hurwitz & Associates | 7th January '09
Why? How? These are key questions that business people ask a lot. Questions such as, Why did our customer retention rate plummet? or How come our product quality has declined? or even How did we end up in this mess? often cannot be answered using...

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