I was at a Verizon Wireless store late last month. My mission was to enable my BlackBerry phone to receive emails while I was in the Bahamas. I had already spent about a half hour on the phone with a Verizon wireless customer service...

I've recently noticed a small buzz building about the notion of real time text analytics. In fact, I've come across several vendors talking about it in relation to customer experience and financial trading. The idea is that these companies...