A stealthy operator is starting to catch the eye. I enjoyed my second biannual catch up with GXS this week. I have a soft spot for it because its Orlando event was the first I attended as an official technology market analyst, back in 2001. I...

Over the course of the last few weeks I have spoken with quite a few organizations, including Fujitsu-Siemens, BT Basilica and Citrix amongst others, on the subject of IT support, perhaps once traditionally called the Help Desk. Now Freeform...

I had my first briefing with IT management provider Spiceworks today. I use the term ‘provider’ rather than ‘vendor’ because currently, at least, it does not sell anything to the organisations using its software. Rather,...

Over the course of the last few weeks I have had a number of conversations with big PC and laptop vendors, most memorably Fujitsu-Siemens Computers and Hewlett Packard. During the course of these conversations it quickly became apparent that both...

It's the season for grand predictions, of forecasting the future, of top ten lists of the next big thing. I don't really believe that a new year creates a magical desire to explore an entirely new set of technologies to the previous one, and...

It is that time of year again when wild office parties lead to the consumption of a mild excess of alcohol and non-health related foodstuffs and where people, even IT staff, look forward to receiving nice, or at least useful, presents. But for...