Having been messed around horribly by mobile operators recently and been on the receiving end of some of the poorest customer service experiences I have had inflicted on me in a while, I am sitting here at my desk thinking how wonderful T-Mobile...

The technology business can be frustrating sometimes. I like to call a spade a spade—and its always worth remembering what it's for (digging holes, which is potentially what I'm doing in writing this article). So, when faced with a new...

Last week, David Freidlos of Computing asked me to comment on the fact that two major British retailers are not renewing their Director of IT posts once the incumbents leave. Given the usual constraints around space / wordage, David wasn't able to...

This all happened a few weeks ago, so in my usual up to the minute style, here's my take. I spent my Sunday morning battling through most of southern England at Gatwick airport as it headed off en-masse to Disney Land while I queued patiently and...

Let me begin with a warning that I am about to get on one of my hobby horses. This one has to do with the notion that modern wireless and mobile technology is largely about enabling people to become more mobile in the way they live and work, as if...

Almost inevitably being a research firm, we see a lot of data—without being too glib about it, a factor of asking a lot of questions is that we get a lot of answers. One of our strengths I believe, is knowing how we can cut data in different...

Just got an interesting press release from Vodafone on a new international calling deal for ex-pats living in the UK. To quote the release: “From 1 September 2007, Vodafone UK Pay As You Talk customers will be able to make calls to friends...