When the BEA Oracle deal was finally announced last week, my first instinct, like many analysts and journalists I would guess, was to rush to the keyboard and bash something out. But what was there to be said that hadn't already been covered?...

An interesting finding emerged from one of our recent studies into IT Service Management (ITSM). It concerns a cause and effect that is pretty obvious once it is highlighted. Put simply, IT departments operate much more smoothly and efficiently if...