A couple of weeks ago, I attended Salesforce.com's Dreamforce event—along with about 19,000 other people. Having had a chance to digest the proceedings (as well as Thanksgiving dinner), here's my commentary on what stood out as the top...

Fellow SMB analyst Sanjeev Aggarwal and I have teamed up to bring you our top ten technology related predictions—plus three bonus predictions—for the SMB (companies with 1–1000 employees) market for 2010. Details for each...

Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the...