App stores focused on the needs of small and medium businesses
(SMBs) seem to be proliferating quickly as cloud computing takes
off. As discussed in
What is an App Store, and Why Should You Care, a marquee SMB
vendor, such as Google or Intuit, typically builds the app store
and serve as the anchor tenant for it. The vendors that run the
app stores typically have a strong brand and a large customer
base. They woo developers to build and integrate complementary
applications around their core applications and/or platforms, and
in return, take a commission on sales.
Some of the SMB-focused app stores that have already launched
include:
-
Intuit's
Workplace App Center, which provides a central location
where small businesses can locate and try business applications
that work with QuickBooks and with each other.
-
Google
Apps Marketplace, which offers Google users apps that
integrate directly with Google Apps.
-
Zoho's
Marketplace, which provides applications that work with
Zoho's solutions.
-
Constant
Contact Marketplace, which offers small businesses with
applications that integrate with Constant Contact's email and
marketing tools.
- NetSuite's SuiteApp.com,
which features third-party solutions that integrate with
NetSuite.
Plus, there are a few more SMB-centric app stores that I've been
tipped off on that are in the works, but not yet announced. Of
course, there are many app stores that aren't exclusively focused
on SMBs, but feature plenty of apps relevant to SMB requirements,
such Salesforce.com's AppExchange and
Sugar CRM's SugarExchange. There's an
even app store for Twitter.
Not to mention all the marketplaces for mobile apps that work
with different smart phones, from Apple's App
Store to Google's Android
Marketplace.
All of which leads me to wonder how this growing bubble of small
business application marketplaces will sort out. Theoretically,
app stores or marketplaces can help make it easier for users to
find, try, evaluate and purchase applications. But things can get
complicated if you use applications from several vendors that
have a marketplace—for instance QuickBooks, Google Apps and
Constant Contact.
Enter GetApp.com, which
launched earlier this year. Unlike most app marketplaces, GetApp
isn't organized around a core application or platform. Instead,
GetApp positions itself as a neutral, "meta-marketplace" that is
application and platform agnostic. Any app can be listed on
GetApp (the vendor has about 600 listings to date). In fact, many
applications that are listed on GetApp are also on different
proprietary marketplaces.
To help address integration requirements, participating vendors
provide GetApp with landing pages and documentation to verify
integrations between their apps and other apps and marketplaces.
User ratings, feedback and commentaries offer validation—or
not—about how well these integrations actually work.
GetApps model for developers is also different. Basic listings
are free, but developers can sign up for a premium, or more
complete listing, with a pay-per-click model; the vendor doesnt
take commissions based on application sales.
GetApp is a David among Goliaths, but will be interesting to
watch. Potentially, GetApp can provide SMBs with more choice,
transparency and neutrality than vendor-specific
marketplaces—and give developers a new channel without
requiring them to re-write their apps for another platform.
While its too early to predict how GetApp—or SMB app stores
in general—will fare, the SMB Group will be tracking the
marketplace area closely. In fact, we are asking respondents
about their awareness, use and plans for marketplaces (among many
other things!) in our 2010 SMB
Routes to Market survey, which is fielding now.
It should be quite interesting to see if marketplaces can live up
to their promise of becoming a new, powerful land very disruptive
SMB solution channel. If you know of other SMB app stores that we
should be taking a look at, please let me know!