The new reality of mobility is not about providing apps or UIs for iPhone, iPad, etc
What Clay said.
Mobile is one of the big new battlegrounds in enterprise software, and it’s no different in the BPM technology platform space. But when I see what’s mainly being talked about—both by vendors themselves, and then in the media generally—it’s all about ‘we’re better than vendor X because we have a [native client | mobile optimised web client | development toolkit], and vendor X has [whatever we don't have]. Of course it’s important to have these technology capabilities as part of your toolkit, but if this is as far as we get as a community in exploring the impact of mobility, then that will be a massive disappointment.
To understand the impact of mobile technology and mobility on BPM, you need to understand its impact on business processes. This is not about being able to show form or dashboards on an iPad or demonstrate a Responsive Design framework. To start to see the big picture, you need to abstract from the idea of ‘modern mobile device’ to think about what a modern mobile computing / telephony device represents in terms of capabilities, particularly (but not exclusively) when coupled with truly mobile data communications.
Here are some off-the-cuff thoughts (quite probably not an exhaustive list, and the list is evolving all the time): mobile image and video capture; personal identifiable device; mobile signature capture; mobile location and orientation knowledge / recording; mobile access to remote information; mobile ability to act on information through touch, typing; mobile audio and video playback. Just a couple of examples of how mobile computing technologies can impact existing business processes and disrupt marketplaces are here: - Hailo - Square - BofA mobile check deposit (just one example).
When you also look at how mobile technologies adjacent to today’s personal consumer devices are coming to market, you can also extend your thinking to include capabilities like this and this. Still think mobile is all about responsive design? I’d love to see other examples of disruptive uses of mobile tech you might have come across.
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