Following on from the blog I did a while back on data theft from Indian call centres, this piece here, highlighted on the Beeb's web site, shows how the problem is rearing its head in UK-based operations.

With high staff turnover and sometimes questionable working practices it would seem that criminals have decided call centre operators are easy targets for a bit of arm twisting (actual or metaphorical) to pursuade them to release customer data.

No matter how good your IPS, IDS or any other TLA you happen to have installed in your operation, security will most always come down to the person at the key board. The growth in appliances full up with smarts to detect abnormal inside behaviour go some way to mitigate this, but at the end of the day Fred or Freda is your weakest link.

Goodbye.