This is the concluding part of a quartet of articles about social networking and business process management. The previous items looked, respectively, at the nature of social networking, what business process management does and the kinds of system...

I doubt the value of any management technique that leaves out people. The following piece, which I wrote six years ago, expands on that feeling of mistrust. It was one of my occasional contributions to the online magazine of the now-defunct Business...

Two years ago, I posted a list of the tools and abilities you would expect to see in an enterprise social software product. I have since added to the list. Here in outline are the sets of tools I then felt were needed in the...

…but I’m failing. If I want to contact people individually without meeting them, I telephone them, email them or text them. Occasionally I’ll add something to a Facebook page or reply to a Tweet. Even less often, I’ll write a...