You would think that as economic conditions harden that customer service might improve. Certainly it should if businesses want to remain competitive, but the problem is exacerbated because all too often the first thing most companies cut back on...

Sometimes a company's name is so close to what it does that it can be a distraction. This is certainly true of Secure Computing (Secure) that aims to provide its customers with, well—secure computing. The trouble is that the same is true of...

Back from another Indian trip, and interesting discussions around how organisations can measure their datacentre's effectiveness when it comes to carbon footprint. One measure out there is power usage effectiveness (PUE), where the total amount of...

This week Symantec ran its Vision conference in The Hague, the European centre of freedom, security and justice, as its executives were keen to point out. So what is Symantec's vision, does it bear scrutiny, is it delivering on it and was The...

While it might be the most pressing issue de jour, the financial system isn't the only area where government needs to inject a bit of liquidity to get a market moving. The way in which broadband services are supplied could also do with a little...

At a recent analyst conference, it was noticeable that a) there's a growing number of Apple laptops in the analyst community, and b) the Apple iPhone seems to be the tool of choice within the analyst community now. In the case of a), the vast...

Only a few short months ago, there was a widespread belief that the world was changing into a fully immersive online experience where user-generated content would undermine all traditional business and creative models. The old world order was...

While some parts of UK government think it's time restaurants printed the number of calories against each item on the menu, there is another pressing dietary issue to address—the lack of fibre in the broadband diet. And with the current...