One of the the themes that came up time and time again in our interviews for the book was the importance of getting out of the mindset that the IT organisation is in existence to blindly serve requests from the business.

Neil M dealt with this one a little in his last post. And now from Mike Kavis and James Taylor, via the ever-smart Todd Biske, there's another anecdote that further shores up this argument.

Yes, the IT organisation is there to serve the business. But serving doesn't imply subservience. Quite often it means asking tough questions and working out the best way to say "no".