I have a Dilbert cartoon stuck to my Novell CNE5 certificate (yes, I know, I'm sad about Novell's demise too). Supertechie pushes Dilbert away from the server and cries I Summon the Vast Power of Certification - then says well, this is embarrassing,...

To my mind, IT governance is ultimately about having fact-based confidence in achieving desired business outcomes, and these often depend on addressing technical issues. If the desired outcome, for example, is an effective and profitable single...