As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.

In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes. The research was repeated in December 2009 and there was a clear improvement.

Today's data center is called upon to deliver a dynamic, realtime IT infrastructure that can support business transformation with increased scale, complexity, and diversity of workloads. IBM has positioned itself to address these needs.

As more and more human activity moves online, it is easy to think that geography no longer matters-surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.

In April 2010, many organisations will find that they fall under the UK's new Carbon Reduction Commitment legislation (now known as the CRC Energy Efficiency Scheme).

As IT investments reach the end of their design life, the need to refresh them provides organizations an opportunity to bolster their competitive advantage through state-of-the-art IT technologies.

As markets fragment, industries are forced to converge and customer relationships have become more dynamic and fragile.

New authentication methods such as software, SMS and BlackBerry tokens are further taking the costs out of the use of strong authentication and opening up its use to a whole new range of possibilities.

There is a link between the performance and capabilities of the IT function and overall business performance, but not everybody is aware of this, or takes advantage of it.

The automation of traditional paper based processes with technology can lead to unnecessary complexity. This leads to increased costs and other challenges which can be avoided if solutions are simple and fit closely to the business task in hand.

As different needs and issues converge on businesses and IT managers around managing costs and risk while creating an enabling environment, technology advances now mean that client-side computing can be more tightly controlled.

End users benefit through improved device uptime, and manufacturers and their service partners can build proactive service relationships which can drive greater customer loyalty.

Those businesses that stay ahead of their competition in the next decade will be those that put the technology in place to allow them to share content widely, but safely.

Small and medium sized businesses (SMBs) across the UK have exploited the internet as it has evolved from an interesting medium for the technology-aware to an essential commercial platform

Ideas are ephemeral and are easily crushed within the wrong environment. Creating a suitable culture, allied with a well implemented ideas management approach combined with strong leadership, is required.