As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.

In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes. The research was repeated in December 2009 and there was a clear improvement.

This report should be of interest to anyone who is considering managed print services or looking to improve the management and control of their printing infrastructure.

Today's data center is called upon to deliver a dynamic, realtime IT infrastructure that can support business transformation with increased scale, complexity, and diversity of workloads. IBM has positioned itself to address these needs.

IBM is advancing the Systems Management discipline in x86 environments to be consistent with its other hardware platforms. IBM has positioned itself to address the need for holistic Systems Management of x86-based servers as well as virtualization.

While many organisations focus on the office environment, there are opportunities to be uncovered by taking a wider view of printing - to include enterprise output - as a way to gain further cost benefits and drive business efficiencies.

As more and more human activity moves online, it is easy to think that geography no longer matters-surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.

As IT investments reach the end of their design life, the need to refresh them provides organizations an opportunity to bolster their competitive advantage through state-of-the-art IT technologies.

Managed print services (MPS) offer organisations the opportunity to control costs, reduce the complexity of managing a heterogeneous infrastructure and improve business processes.

Quocirca's report examines how a CCM strategy can transform the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.

As markets fragment, industries are forced to converge and customer relationships have become more dynamic and fragile.

New authentication methods such as software, SMS and BlackBerry tokens are further taking the costs out of the use of strong authentication and opening up its use to a whole new range of possibilities.

Across the mid-market, inefficiencies are compounded by the lack of visibility into pertinent data, of processes being adequately and flexibly automated, and for the performance of the business to be monitored on a constant basis.

There is a link between the performance and capabilities of the IT function and overall business performance, but not everybody is aware of this, or takes advantage of it.

The automation of traditional paper based processes with technology can lead to unnecessary complexity. This leads to increased costs and other challenges which can be avoided if solutions are simple and fit closely to the business task in hand.