Business Issues Employment
Business Issues Channels Enterprise Services SME Technology
Module Header
Craig WentworthMWD Advisors
Craig Wentworth
16th April - Egnyte the blue touchpaper...
Louella FernandesLouella Fernandes
Louella Fernandes
11th April - Managed Print Services: Are SMBs Ready?
Louella FernandesLouella Fernandes
Louella Fernandes
11th April - The Managed Print Services (MPS) Opportunity for SMBs
Simon HollowayThe Holloway Angle
Simon Holloway
11th April - Intellinote - capture anything!
David NorfolkThe Norfolk Punt
David Norfolk
11th April - On the road to Morocco

News Release

Re-building 'The Forgotten Workforce'- UK Managers Must Act Now to Bring Productivity and Motivation

WOKINGHAM, UK, Oct. 29, 2013
Released: 29th October 2013
Publisher: Kronos

In the wake of the credit crunch and prolonged UK recession, British businesses have been forced to make tough business decisions to ensure survival in challenging economic times. In many cases, managers have been forced to deliver tactical efficiency goals rather than business effectiveness. Amongst the biggest losers in this ‘efficiency and survival’ mentality has been the UK workforce. In particular, this has hit workers in key sectors such as retail, hospitality, contract services, and manufacturing.

UK workers have become ‘The Forgotten Workforce’. They have suffered a series of blows to morale, including cuts to their working hours, increasingly inconsistent working patterns, pay freezes, and introduction of zero hours. This – coupled with little or no investment in technology to support employees – has led to a UK workforce lacking morale and disengaged from the business. An efficient business needs an efficient workforce. If this cycle continues, businesses will face increasingly poor productivity and the UK economic recovery will suffer.

News Facts

  • Kronos Incorporated commissioned ‘The Forgotten Workforce’ research amongst the UK workforce (2,500 employees) in medium to large organisations to investigate why the UK workforce has become so disengaged, and what managers could do to solve the issue.
  • In ‘The Forgotten Workforce’ Kronos uncovers a workforce lacking motivation and job satisfaction, with 61% of workers either feeling neutral or unhappy about going to work most days.
  • Only 1 in 4 (26%) are very satisfied and 20% say they are unhappy about, or dread going to work.
  • The biggest causes of workplace unhappiness are low pay (36%), little or no variety to the job role they perform (25%), and unpaid overtime (22%).
  • Employers are getting simple business processes wrong, such as underestimating the number of people needed for a specific shift (48%) or failing to accurately pay staff for the hours they work (19%).
  • Getting these processes right is essential to motivating the workforce. Employees are desperate for more engagement with management and more control over their working life.
  • 79% of workers think their experience at work could be improved, 59% would like more flexibility in the hours that they work, and 53% would like equal control with their manager when it comes to planning their working hours.
  • ‘The Forgotten Workforce’ was conducted by independent research company Loudhouse.

Supporting Quotes

Neil Pickering, director, Kronos : “The effects of a long recession have resulted in the creation of a trudging, uninspired workforce, with a lack of desire to contribute to the success of the business. Is it any wonder that businesses feel sluggish and unable to respond to the changing dynamics of their respective markets? The drive to keep costs as low as possible is creating a race to the bottom which undermines job satisfaction and squeezes employees’ abilities to respond to demand.

“But forward-thinking businesses are focusing on innovation and growth, looking to deliver better services than the competition and maximise the quality of the customer experience. They can inspire and re-engage with their workforce through technology to drive better business performance and profit. Organisations that effectively deploy workforce management solutions experience both financial returns on investment as well as demonstrably improved employee engagement. The starting point is to begin treating front line staff as people, not simply as numbers on a balance sheet.”

Supporting Resources

  • Download ‘The Forgotten Workforce’ report here.
  • Click here to learn how manufacturer Vaillant Group is using workforce management solutions to improve employee engagement and enable lean production practices amongst its workforce.
  • Connect with Kronos via Facebook, Twitter, Google+, LinkedIn, and YouTube.
  • Subscribe to our workforce management blogs.
  • Take a look at the lighter side of workforce management in our Time Well Spent cartoons.

About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries — including more than half of the Fortune 1000® — use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity.  Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at Kronos: Workforce Innovation That Works™.

© 2013 Kronos Incorporated.Kronos and the Kronos logo are registered trademarks and Workforce Innovation That Works is a trademark of Kronos Incorporated or a related company. All other trademarks are property of their respective owners.

Further information (external website)

Related Links:


Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761