Business Issues Regulation
Business Issues Channels Enterprise Services SME Technology
Module Header
Craig WentworthMWD Advisors
Craig Wentworth
16th April - Egnyte the blue touchpaper...
Louella FernandesLouella Fernandes
Louella Fernandes
11th April - Managed Print Services: Are SMBs Ready?
Louella FernandesLouella Fernandes
Louella Fernandes
11th April - The Managed Print Services (MPS) Opportunity for SMBs
Simon HollowayThe Holloway Angle
Simon Holloway
11th April - Intellinote - capture anything!
David NorfolkThe Norfolk Punt
David Norfolk
11th April - On the road to Morocco

News Release

esure deploys Cordys for organization wide claims management
Released: 23rd May 2013
Publisher: RealWire

Putten, The Netherlands, 23 May, 2013 – Cordys, the Enterprise Platform provider, today announces that esure has successfully deployed the Cordys Business Operations Platform. With Cordys, esure has improved its claims handling procedures and cost control of third party claims.

esure deployed the Cordys Business Operations Platform to improve its business operations through SOA-based integration, process automation and case management.  esure grew its customer base to over one million in force policies in five years and, as a result of this rapid growth, processes like claims processing became more and more important. esure has used Cordys to enhance the current procedures and obtain enhanced information to support the negotiation of claims with third parties. Cordys has integrated the existing policy, product and payment systems and introduced a new fully automated interface with the Ministry of Justice (MOJ) for handling Third Party Injury Claims. Cordys now enables the work queues to be monitored using real time dashboards.

Sue Inglis, Head of Claims at esure, commented: “Cordys delivers a high degree of automation combined with the flexibility needed to manage the dynamic nature of Third Party insurance claims. For example, case management allows us to carry out investigations, assign work to the right people and prevent fraud. The MOJ interface gives us real time information, quicker response times, enhanced MI and the elimination of manual logging of claims.”

Lyndon Exton, Architecture and Technology  Manager at esure said “Cordys is a key technology for esure for managing business processes and integration. The flexibility it offers enables us to integrate our existing systems and automate external data feeds like the MOJ application to application interface.

“Cordys offers a portfolio of proven capabilities for the optimization of insurance processes”, added John Phillips VP EMEA Field Operations at Cordys. “Our solutions help insurance organizations process claims quickly and accurately, increase customer satisfaction and improve financial performance.”

esure is one of the biggest providers of motor insurance in the United Kingdom. It also offers home, pet and travel insurance and uses the internet as its primary sales channel. esure’s goal is to provide superior service via both the internet and phone by using advanced technology. esure employs close to 1500 people in three UK offices.

Further Information

Samantha Sharp
Service Delivery Executive
Tel: +44 (0)1522 883640

Further information (external website)

Related Links:


Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761