The average small business is becoming highly dependent on multiple forms of digital communications, but the technology choices are increasingly complex and come at a cost.

As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.

In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes. The research was repeated in December 2009 and there was a clear improvement.

This paper will examine the practical steps that should enable midsized businesses to deal with the security paradox.

This report should be of interest to anyone who is considering managed print services or looking to improve the management and control of their printing infrastructure.

IBM is advancing the Systems Management discipline in x86 environments to be consistent with its other hardware platforms. IBM has positioned itself to address the need for holistic Systems Management of x86-based servers as well as virtualization.

In April 2010, many organisations will find that they fall under the UK's new Carbon Reduction Commitment legislation (now known as the CRC Energy Efficiency Scheme).

As IT investments reach the end of their design life, the need to refresh them provides organizations an opportunity to bolster their competitive advantage through state-of-the-art IT technologies.

IT Managers tend to overlook one particular area of IT security, which is the privileged access that they grant to themselves and/or their colleagues in order to do their jobs.

Managed print services (MPS) offer organisations the opportunity to control costs, reduce the complexity of managing a heterogeneous infrastructure and improve business processes.

Digital Britain is the UK government's strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.

New authentication methods such as software, SMS and BlackBerry tokens are further taking the costs out of the use of strong authentication and opening up its use to a whole new range of possibilities.

Encryption technologies can reduce risks by ensuring the information on devices is secure when users are on the move. They can also add value by the secure sharing of information among authorised users and by enabling more secure remote working.

The term managed hosting describes the provision of a ready to use IT stack including hardware and infrastructure software for the deployment of applications.

Monitoring, measuring and reporting on the financial health of an organisation is a basic need that requires effective tools and processes to optimise the end result. The research in this report shows that most organisations still have much to do.