myHermes, the online delivery business, has received a big thumbs up for its new website that is scheduled to be launched later this year. To support the ongoing growth of ecommerce, myHermes has taken steps to ensure its web presence continues to meet the needs of its customers with the necessary functionality to provide a simple and hassle-free delivery service. With this in mind, it has successfully undergone user testing by a mix of existing customers and people that have never previously used the delivery service to gauge feedback, which found a host of improvements in terms of ease-of-use, simplicity and tracking functionality.
The user testing was made up of a range of eBay Powersellers, Amazon Marketplace sellers, online and niche retailers, and consumers, providing useful feedback as well as insight into preferences and future development opportunities. Overall, the users found the website “much easier to use” and sending a parcel was “simple and straightforward” with “much better tracking”.
Jonathan Bennett, Head of Marketing at Hermes commented: “The website is part of a wide range of service improvements planned for 2013 that are designed to further enhance the overall user experience and essential to the ongoing success of myHermes. Therefore, it is essential for us to gain valuable feedback to ensure we are meeting the needs of customers now and in the future, so we are delighted with the positive response we have so far received.”
Elsewhere, myHermes has opened a new dedicated customer contact centre that will ensure issues and queries can be dealt with quickly and efficiently. Meanwhile, the hugely popular myHermes Parcelshop has already passed almost 2,000 sites and is expected to reach 3,000 towards the end of the year, whilst the newly launched myHermes Parcel Locker is now available at more than 100 sites across the UK.