Despite today's digital age, of the 30 billion invoices sent and received in Europe every year, more than 90% are in paper format. This is not only labour intensive and error prone, but comes at both a financial and environmental cost.

In the UK it is now mandatory for deposit takers (banks, building societies and other institutions) to be able to provide the authorities with a single customer view of all deposits held by the organisation for individual depositors. It is likely...

There are three major benefits to be derived from log and event management solutions (sometimes referred to as SIEM, security information and event management). In the first case, these solutions provide real-time identification and alerting...

IBM is advancing the Systems Management discipline in x86 environments to be consistent with its other hardware platforms. IBM has positioned itself to address the need for holistic Systems Management of x86-based servers as well as virtualization.

As more and more human activity moves online, it is easy to think that geography no longer matters-surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.

Quocirca's report examines how a CCM strategy can transform the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.

A more holistic and cohesive approach to information management can help improve performance. What's in this for retailers and how can they move forwards from where they are now?

Shadow v7 expands the range of SOA and data connectivity options available to existing System z mainframe users.

This document provides a snapshot of the current state of the Master Data Management (MDM) market.

Getting to grips with information governance, a key component of a broader business strategy, gives organisations a much stronger chance of longer term success as well as protecting the business from costly errors...

With virtualization close to the top of every CIO's to do list, we undertook the task of finding out how well server, storage and desktop virtualization is currently understood and where it is being applied...

The management of operational IT is not without its challenges, indeed it can be a thankless task particularly when considered as a whole. The good news is that the day to day burden can be reduced by applying some simple, practical measures...

Existing IT management strategies have enabled organisations to take control of their infrastructures. The game has moved on however and it is time to raise the sights of IT management strategy...

As markets become more complex and dynamic, is the traditional periodic and retrospective management reporting approach adequate for running the business, or do we need a rethink?

Now that mobile email is moving into the mainstream, with technology and services widely available to businesses of all sizes, organisations looking to either invest for the first time or review their current arrangements are...