London, UK – October 1 2013 –Motion Computing, a leading global provider of mobile technology, announced today JF Tire Service, a leading tyre repair service provider in the Greater Toronto Area , is saving money and improving customer satisfaction with a mobile work order
processing solution from Motion® and KMP Designs. Motion’s F5t Rugged Tablet PCs run KMP Designs Work Order Automation Software to centralise scheduling and dispatching, reduce documentation and tracking time for field technicians, and speed invoicing.
“From our initial discussions with KMP Designs, it was clear tablet PCs were the obvious solution to run the work order automation software,” said Jan Francis, President, JF Tire Service. “I was cautious about adopting an entirely new method of doing business, but once we had the opportunity to trial the Motion® Tablets and see first-hand how rugged and easy to use they were, we were sold. The ergonomic design and integrated features of Motion F5t far surpassed any other tablets we tested.”
Before the mobile solution was in place, JF Tire Service used an extensive paper-based work order system. As the company grew, so did the amount of paper. JF Tire Service determined it was losing $20,000-30,000 per year in revenue due to lost paperwork. In addition, invoicing took 4-6 weeks from the time of service, technicians didn’t have any access to unit histories and a lot of field time was spent manually documenting work.
Now with Motion tablets running KMP Designs software and two-way data synchronization, a formalised information flow is in place. Work orders captured in the field are automatically synchronized to the central SQL Server database along with the customer’s electronic signature. The ability to capture data electronically and synchronize throughout the day has reduced invoicing times from 6 weeks to less than a day from the time of
service. Productivity has improved due to streamlined dispatching and the costs associated with manual data entry, transcription errors, and chasing paper, have been eliminated.
“The Motion and KMP system has created a significant competitive advantage for JF Tire within the tyre service industry,” said Francis. “The results have been realised across operations, billing and especially customer service. Clients now have access to a secure website to track work order histories, job status and billing details.”
About JF Tire
JF Tire Service, a tyre repair service provider in the Greater Toronto Area, contracts with a variety of businesses and municipalities that operate fleets. The company performs preventative maintenance and road service on more than 10,000 units encompassing a wide variety of tyre sizes and wheel types.
About Motion Computing
Motion Computing® empowers organizations worldwide with technology solutions designed to optimize the performance of mobile workers. Building on a foundation of award-winning technical expertise and decades of industry experience, the Motion® team makes it their business to
understand your business. Through industry-leading rugged tablet PCs, tailored accessories and services – Motion delivers mobile technology solutions customized to business workflows. Purposely built for vertical markets including field service, healthcare, utilities, construction, retail, public safety and first responders - Motion’s suite of mobile technology solutions improves worker productivity, data accuracy and security, while enabling real-time decision making at the point-of-service. Customers report lower operational expenses, increased efficiency and enhanced customer service. Motion makes its solutions available through a global network of value added resellers and distributors. For more information, visit www.motioncomputing.com
Further information (external website)