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News Release

London's Newest Five-Star Hotel Serves Up Avaya For Best Possible Service
Released: 27th November 2012
Publisher: RealWire
  • Avaya IP Office Server Edition will help create best possible customer experience management (CEM) for guests of InterContinental London Westminster
  • Mobility underpins new system, allowing staff to focus on getting the job done rather than managing communications systems
  • Avaya networking guarantees reliability and energy efficiency

Guildford, England, November 27, 2012– InterContinental London Westminster, which opens its doors to the public this month, has chosen Avaya, a global provider of business collaboration and communications solutions and services, for its affordable, flexible, reliable communications infrastructure.

The Avaya IP Office Server Edition has been supplied and installed by QDOS Communications Ltd, an Avaya award-winning business partner specialising in UK and international hospitality voice and data solutions.

The exclusive hotel is the latest InterContinental Hotel Group property committed to delivering the high standards of service guests expect from the brand everywhere in the world. That brand promise will be underpinned by Avaya’s robust, always-on communications infrastructure.

With Avaya Wi-Fi enabled handsets, staff are “unchained” from their posts and have full mobility freeing them to move round the hotel and carry out their roles safe in the knowledge that they can make and receive calls anywhere in the building.

Avaya’s IP Office Server Edition will ensure the hotel has a fail-safe phone system for both staff and guests with access for up to 1,000 users. With Avaya’s receptionist software, visual access to everyone’s phone status – who’s busy, on the phone, away from their desk – switchboard operators can route calls quickly and accurately with a mouse click.

The entire system is powered by Avaya Networking products in the form of ERS4500 POE switches, thus in turn helping the hotel reduce its energy consumption whilst improving performance.

The Avaya system is fully integrated with all related third-party hospitality software to include Opera Property Management, and HotSoS Guest Rapid Response Systems. With the InterContinental London Park Lane utilising an Avaya platform installed by QDOS earlier this year, there is scope for voice and data integration between the hotels and collaborative working and shared resources, thereby reducing costs, improving communication and enhancing the staff experience and that of the hotels guests.

Breathing new life into Queen Anne’s Chambers, a historic former government building close enough to the Houses of Parliament to be within the eight minute division bell, the hotel includes 256 bedrooms and suites, seven meeting rooms, a restaurant and bar, a Presidential Suite and is expected to bring a distinct style and a unique environment to the area where business and politics will effortlessly mix.

Quotes
“Guests arrive at an InterContinental hotel expecting outstanding service. All our staff are trained to deliver this and now we have the telephone system that will complement our approach. Failsafe reliability and access anywhere throughout the hotel will ensure we respond to guests’ needs in a timely and efficient manner making their stay with us the best it possibly can be.”
Stuart Bailey, Managing Director, Supremem Hotels LLP

“In choosing Avaya, InterContinental London Westminster has extended its commitment to quality and service from the front desk to the back office. Avaya IP Office Server Edition is one of the most reliable, scalable and affordable unified communications systems on the market today. Whether it is used across one site or multiple sites, it delivers economies of scale, mobility and reliability that helps drive business goals, whilst meeting Hotel IT brand standards.”
Simon Culmer, Managing Director, UK & Ireland, Avaya

“With an established history in providing telephony and IT solutions to the hospitality industry in the UK and internationally, we are delighted to be chosen by Supreme Hotels LLP as their partner of choice.  In addition to directly supplying all structured data cabling and Avaya telephony to InterContinental London Westminster, QDOS provided all aspects of IT project management for the hotel, delivering a seven figure sum IT project, on time, to budget meeting IHG IT Brand Standards.”
Simon Catterick, Managing Director, QDOS Communications


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