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News Release

Report shows care sector's reluctance to adopt new technology is the biggest barrier to profit

69% of care managers agree that failing to adopt technology is the biggest barrier to profitable gro
Released: 26th November 2013
Publisher: Advanced Computer Software

A new report commissioned by Advanced Health & Care and partner division, Advanced Business Solutions, has revealed a reluctance to embrace new technology in the care sector. This stems from a variety of factors including lack of awareness of the benefits IT can offer. Research suggests this reluctance is affecting profits and hindering growth, with 62% of care organisations seeing profits decline or stagnate last year. 

The *report, ‘Can’t compete on size? Consider technology’, polled more than a hundred senior care sector representatives, working in the residential and domiciliary care sector, about what they thought the barriers were to profitable growth.  Employees were also asked specifically about technology and its effect on profitability.

69% of respondents agreed that failing to use technology to make work processes more efficient was a barrier, with 15% classifying the issue as a ‘major’ barrier. Failing to use technology was the single biggest obstacle to profit identified by the survey. Inefficient processes (68%) was the second highest, the motivation of front line staff (62%) third, and lack of skills and experience of employees (56%) fourth.

The report also identified ‘resistance from front line workers’ as the main barrier stopping care sector businesses adopting new technology, with 69% of respondents agreeing this was the case. Lack of money to invest was second (58%), and lack of awareness of the benefits of technology was third (55%).

Jim Chase, Managing Director of Advanced Health & Care, comments: “Although many managers are aware of the benefits dedicated care technology can unlock, particularly in terms of increased profitability, it’s clear that many frontline staff have yet to be convinced of the potential gains. The importance of their buy-in cannot be overstated and we need to work harder to prove to them that technology is an enabler and not an obstacle in care delivery.”

“We are committed to working with managers and front-line care staff in order to demonstrate how technology can help everyone within an organisation. With 55% of managers of the view that the true benefits of technology are not yet properly understood, it is clear that there is a pressing need to prove that technology makes a positive difference.” 

The research also highlighted inefficient processes which are impacting on profits – 68% expressed this view. A further 53% said their business was being held back by a lack of investment.

Chase added: “If a business’s profits are suffering due to inefficient working practices, those practices have to change and looking to invest in technology to improve processes should be seen as a positive step forward. With certain technologies offering fast return on investment the cost issue may not be the big barrier to progress many think. Certainly doing nothing is not a viable strategic option.”

Advanced Health & Care and Advanced Business Solutions are both part of Advanced Computer Software Group plc. The group offers a wide variety of solutions, specifically for the care sector, which unlock efficiencies and help organisations to maximise profits.


*The report was commissioned by Advanced and conducted by Source for Consulting. To view the survey please visit:

About Advanced Health & Care

Advanced Health & Care (Advanced) is a leading provider of IT management systems for adult and children’s community, mental health, hospice, home and residential care services, as well as urgent and unscheduled care and clinical call centres. 

Advanced focuses on providing innovative mobile IT applications for community based care, supporting tens of thousands of care workers and clinicians with integrated phone, software and airtime solutions.

Working with partners in the NHS, local government and the private sector, Advanced offers IT solutions in support of safe, efficient care delivery with integrated management information. Advanced’s unique proposition is its range of integrated care solutions offering visibility of information for both the commissioner and care provider.

About Advanced Business Solutions 

Advanced Business Solutions (Advanced) provides leading integrated business applications and services that enable public, private and third sector organisations to retain control, improve visibility and gain efficiencies whilst continually improving corporate performance. Advanced prides itself on getting close to its customers by understanding their businesses and responding to their evolving needs. 

Advanced’s software systems comprise core accounting/financial management, procurement, supply chain management, human resource and payroll systems, integrated with a range of collaborative, document management and business intelligence solutions to extend the value and effectiveness of the finance, human resource and payroll departments.

All solutions can be delivered as a managed or bureau service.

Customers are from both the public and private sectors and include Real life Options, BrendonCare, NHSScotland, Norfolk Constabulary, Princess Alice Hospice, Extra Care Charitable Trust, National Express Group, DFS and RSPB.

Advanced Business Solutions is a division of Advanced Computer Software Group plc, a leading supplier of software and IT services to the health, care and business services sectors.

Angela Mycock and Robert Downes, Advanced Computer Software Group  

+44(0)1625 856 513

About Source Information Services Ltd

Source Information Services (Source) is a leading provider of information about the market for management consulting. Set up in 2007 and with offices in London and Dubai, Source serves both consulting firms and their clients with expert analysis, research and reporting. Source draws not only on their extensive in-house experience, but also on the breadth of their relationships with both suppliers and buyers. All of their work is underpinned by its core values of intelligence, integrity, efficiency and transparency.

Further Information

Advanced Computer Software
Alex Hudaly
PR Executive
Tel: 01625 856 505

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Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761