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News Release

Salford Royal NHS Foundation Trust sets new standards in patient safety using Datix
Released: 27th November 2013
Publisher: PR Artistry

Salford Royal NHS Foundation Trust has deployed Datix patient safety software to create a single, integrated platform to manage healthcare incidents, claims, complaints and risks.  The Datix solution also handles Freedom of Information (FOI) requests and the Trust’s Patient Advice and Liaison Service (PALS).  In addition the Trust has introduced a project to centralise and prioritised coronial inquests using Datix. 

Salford Royal first implemented Datix after taking the decision to replace its existing in-house developed system with a more sophisticated solution that could manage incidents across the organisation in a consistent way.  Datix was chosen after an in-depth evaluation of the marketplace and based on positive first-hand experience of the Trust’s Director of Nursing who had used the technology at another hospital.

Paul Dodd, Head of Risk Management at Salford Royal NHS Foundation Trust, commented, “Our aim is to become the safest organisation in the NHS an ambition that requires robust technology to support it.  We looked for a product with proven benefits and excellent support to match and Datix best met these requirements.”

Since Salford Royal first installed Datix, the Trust has created an extensive patient safety framework that goes beyond simple incident management.  The benefits of the Datix solution have also given Salford Royal the confidence to introduce new projects.  Most recently, the Trust has been able to centralise all data relating to coronial inquests, a major advantage for such a large organisation.  Datix users have real-time visibility of inquest situations, enabling them to prioritise and deal with the most severe cases first. 

Salford Royal has recently redefined its approach to risk management.  Prior to Datix risk and assurance was a manual process using spreadsheets. Today, there is single and consolidated view of all risk registers and assurance frameworks across the Trust, providing the ability to minimise risk and comply with best-practice standards. 

Jonathan Hazan, Chief Executive of Datix, concluded, “Large, NHS organisations like Salford Royal require proven, reliable solutions that help them build consistent processes and increase efficiencies to meet their ambitious targets for patient safety and high quality care.  At the same time, Trusts benefit from the advantage of proactively managing patient safety and mitigating risks. I am delighted that Datix is able to support Salford Royal in putting patient safety first.”


About Salford Royal NHS Foundation Trust
Salford Royal NHS Foundation Trust aims to be the safest organisation in the NHS through providing safe, clean and personal care to every patient, every time.

It is an integrated provider of hospital, community and primary care services, including the University Teaching Hospital. With a team of 6,000 staff, the organisation provides local services to the City of Salford and specialist services to Greater Manchester and beyond.

Salford Royal NHS Foundation Trust has an excellent track record; having the highest consistent rating for service quality coupled with one of the highest sets of patient and staff satisfaction scores.

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Datix has been a pioneer in the field of patient safety since 1986 and is today a leading supplier of software for patient safety, risk management, incident and adverse event reporting.  Datix aims to help healthcare organisations build a culture and practice that drives excellence in patient safety.  It recruits and retains people committed to the healthcare sector and continually invests in its software and services to ensure that it integrates best practice and learning. 

Datix is focused on the health and social care sector.  Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers.  Its clients also include organisations delivering care home and domiciliary care services.  Within the UK this includes more than 70% of the National Health Service.  Internationally the Datix client base is growing rapidly and includes large scale deployments in Canada and the USA as well as clients in Europe and Australia.  

Datix is headquartered in London, United Kingdom. To learn more, visit or call +44 (0)20 8971 1971

For further information please contact:

Mary Phillips/Andreina West

PR Artistry Limited

Tel: +44 (0)1491 639500


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Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761