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News Release

Medway NHS Foundation Trust saves time and money with direct access to NHS Spine
Released: 19th December 2013
Publisher: Quicksilva

19 December, 2013 – NHS staff at Medway NHS Foundation Trust are being given real-time access to the NHS’s Personal Demographic Service (PDS), with a new software system from Quicksilva, an independent supplier of healthcare IT systems. Quicksilva’s orQestra® ITK Spine Mini Service will enable staff to share patient information between departments more effectively and ensure that all of the data held is accurate and correlates with PDS.

Medway Maritime Hospital treats around 1,800 patients from across Kent every day. Around 275 of those patients need care from the Emergency Department and 200 plus patients are admitted for hospital care and treatment. Many systems within the Medway NHS Foundation Trust are unable to connect to the current Patient Administration System (PAS), and as a result leave the Clinical Services whose systems are not interfaced with PAS, with the responsibility of maintaining the data quality of patient demographics whilst performing a front-line service delivery. In practice the demands of delivering services outweighs the efforts needed to clean and maintain patient demographic data and means that opportunities to improve data quality suffer.

Batch tracing and manual comparison of data sets is very time consuming and subject to human error. These methods can result in activity being reported against different patient demographic details, and sometimes GP details, and this contravenes rulings by the NHS commissioning body which state that all demographic and GP details held by NHS organisations must be in line with PDS. The Trust recognised that poor quality data was putting it at risk of substantial financial penalties, because where data is incorrect the central commissioning body cannot reimburse for patient treatments.

Staff at the Trust have already begun connecting up its radiology and audiology information management systems, the databases responsible for overall management of the departments, from booking X-ray appointments to managing beds. Next, the Trust plans to rollout the system across more units over the course of 2014 in order to introduce better data quality across every hospital department.

By connecting the audiology and radiology systems to the NHS Spine via Quicksilva’s orQestra®, staff can get the information they need for any patient that comes in, no matter where they live, and can also ensure that they are compensated for patient treatment.

Brian Hughes, Business Intelligence Manager, Medway NHS Foundation Trust said: “Access to accurate patient records is vital for us, if the wrong information goes against a patient such as an incorrect NHS number it can lead to financial penalties for us. When orQestra® goes live it will give our staff access to the accurate patient demographics they need in order to provide patients with the very best care, and allow us to access electronic records for patients who live outside our catchment area for our specialist services. orQestra® will allow us to stop relying on manually obtained patient information, and enable our clinical staff to spend less time on administrative tasks which are prone to error and concentrate on the quality of service delivered to patients.”

Gayna Hart, managing director of Quicksilva, said: “Accurate patient records are absolutely essential if NHS organisations are to give patients first class treatment and report accurately against their treatment. NHS numbers are soon to become mandatory and from 2015 we’ll see more organisations suffering financial penalties if they don’t look to improve accuracy.” 

“The orQestra® system was the first end-to-end service to be accredited under the NHS Connecting for Health’s Interoperability ToolKit (ITK). It will help Medway to rollout a more streamlined, cost-efficient administration system, meaning that staff have more time to spend on providing patient care; “she concluded.

- Ends –

About Quicksilva Integration Solutions

Quicksilva Integration Solutions is an independent UK-based supplier of software solutions and integration services to the public and private sectors. It has a particular focus on the healthcare market, currently working in a number of areas of the NHS Connecting for Health (CfH) programme. These include the Electronic Prescriptions Service (EPS), access to the central Spine Services through its Spinal Tap® secure messaging engine, Choose and Book (enabling GPs to book hospital appointments in real time), access to Personal Demographics Service (PDS) though its ITK Spine Mini Service, orQestra®, creation of HL7 tools and secure messaging applications such as its conneQt® Managed Service enabling the sharing of information between Health and Social Care providers.

Quicksilva’s customer base includes the NHS, Boots, Cegedim RX Ltd, Northern Ireland Social Security Agency, the NI Pensions Service, Deutsche Bank, Aspen Healthcare, Civica, and the Department for Work and Pensions. Partners include Microsoft, Northgate, OLM,, IBM and Oracle. Founded in 1999 and based in Wiltshire, Quicksilva’s success has been recognised by inclusion in The Sunday Times 2004 Tech Track 100 league table as well as being 2006 winner of both Growing Business Innovative Company of the Year award and Wiltshire Business of the Year Best Business Culture award.

For more information:

Sara Collinge

Speed Communications for Quicksilva
+44 (0) 207 842 3200

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Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761