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News Release

Adapt appointed by Cubic to support more than two billion London Oyster Card journeys

Two-year contract extension with Adapt underpins Cubic's work on TfL's Future Ticketing Programme
Released: 7th November 2013
Publisher: Adapt

London – 7 November, 2013 – Supporting more than one billion journeys on the Tube every year, Cubic Transportation Systems, the systems provider behind the Oyster card, announced today it has extended its contract with Adapt. The new two-year deal supports the existing functionality and the implementation of TfL’s contactless payment system.

Adapt, the independent managed services provider, has worked with Cubic since 2010 helping to provide uninterrupted business continuity with its state of the art infrastructure, to support and manage the amount of data generated by the Oyster programme.  Cubic utilises two of Adapt’s dedicated data centre sites, located outside the M25 periphery and in Central London respectively and connected via Adapt’s resilient metro fibre ring. This allows Adapt to deliver real-time data replication and guaranteed sub-millisecond latency.  For Cubic, this means that its services run with uninterrupted uptime 24/7.

To support the additional requirements of the system, Adapt has increased the capacity and resilience of Cubic’s current infrastructure and upgraded its fibre channel network.

“Cubic needed a resilient solution to support the changes to TfL’s revenue collection system following the introduction of contactless payments and beyond,” said Simon Banks, Customer Service Executive at Cubic Transportation Systems. “Having partnered with Adapt for the last three years we are confident their services will help us to continue to support TfL’s requirements – allowing for almost instantaneous data replication across the two sites and continuous uptime. With the data in a safe and optimised environment, according to our strict SLAs, the Cubic team is free to focus on its core roles.”

Simon Fisk, Sales and Marketing Director at Adapt said: “Our focus is about aligning our technology to our customer’s business needs. We have taken time to understand Cubic’s requirements and created a solution to assist them in ensuring TfL’s Oyster service is highly available, secure and reliable – absolutely vital in one of the most demanding commuter cities in the world. Over the past three years the Adapt solution has experienced zero downtime, even during peak periods across the TfL network like the Olympics. We are ready to meet Cubic’s high expectations moving forward.”


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