Business Issues Channels Enterprise Services SME Technology
Module Header
Craig WentworthMWD Advisors
Craig Wentworth
16th April - Egnyte the blue touchpaper...
Louella FernandesLouella Fernandes
Louella Fernandes
11th April - Managed Print Services: Are SMBs Ready?
Louella FernandesLouella Fernandes
Louella Fernandes
11th April - The Managed Print Services (MPS) Opportunity for SMBs
Simon HollowayThe Holloway Angle
Simon Holloway
11th April - Intellinote - capture anything!
David NorfolkThe Norfolk Punt
David Norfolk
11th April - On the road to Morocco

News Release

Which? selects mplsystems for multi-channel contact centre solution
Released: 13th January 2014

Warwick, UK - 13th January 2014 – Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel service centre upgrade, providing enhanced email, white mail and web chat management as well as powerful intelligentDesktop functionality.

Which? is a completely independent organisation working on behalf of consumers to deliver advice that helps people make informed decisions, running campaigns to make people’s lives fairer, simpler and safer, and offering services that unlock better value for consumers. The new service centre infrastructure solution will help optimise customer engagement activities including the handling of inbound enquiries relating to Which? products and services.

The mplsystems solution’s intelligentDesktop capability will help improve agent efficiency and strengthen engagement by providing service agents with a single, unified view of all customer interactions - regardless of channel - as well as full integration with back office systems and the Which? workforce management system.

Paul White, CEO, mplsystems said: “Not surprisingly given their ‘day job’ competing for this project involved an in-depth selection process, so it’s great news that Which? chose mplsystems as their contact centre infrastructure partner. We look forward to working closely with Which? as the project moves into its operational phase.”

About mplsystems:
mplsystems bring together multi-channel contact centre technology with innovative customer service and sales software. Its intelligent desktops offer a single view of customer activities across the business, helping our clients to resolve queries faster whilst benefiting from more integrated processes, faster deployment and dramatically reduced IT costs.For more information please visit

Further information (external website)

Related Links:


Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761