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News Release

Zealous Call Center Services streamlines their business process with AMEYO

AMEYO enhances and effectively manages calls for Zealous Call Center Services Pvt. Ltd.
Released: 29th April 2013
Publisher: Akanksha Garg

Zealous Call Center Services Pvt. Ltd., the provider of a wide array of services, espouse AMEYO, a complete CIM solution as their paramount technology for streamlining their business process and boosting agent productivity.

Vijay Raj, Managing Director, Zealous Call Center Services Pvt. Ltd. says, "We are a leading provider of  call center services and consider smooth calling experience to be a key success factor for any outsourcing engagement. To successfully execute our business and provide our customers with the best services, we have opted for AMEYO which is a complete CIM solution. With AMEYO, we have been able to streamline our calling process without any interruptions. There has also been a significant increase in our agent- productivity coupled with a significant reduction in downtime. The operational cost in terms of consumption of VoIP minutes has reduced and optimal bandwidth management has become feasible. We found AMEYO to be a suitable solution which catered to all of our business needs and paved the path for our expansion to become what we are today."

In reference to this, Sam Alexander, Area Sales Manager, Drishti-Soft Solutions Pvt. Ltd. says, “Zealous Call Center Services Pvt. Ltd. wanted a solution that could increase their agent productivity and reduce downtime. We have been able to assist them with AMEYO, which is a complete solution, to address their problems. With AMEYO, we have not only been able to dispel their business obstacles but also reduce their operational costs thereby empowering them to achieve success without any hassle.”

AMEYO offered Zealous Call Center Services Pvt. Ltd. a host of benefits. With the dynamic call pacing, they have been able to increase agent’s productivity, reduce downtime, efficiently manage leads and also streamline their calling process without any human intervention. AMEYO also assisted them in efficient voice logging which helped them in recording the conversations and improve customer satisfaction.

About Zealous Call Center Services Pvt. Ltd.
The delivery centers of Zealous Call Center Services Pvt. Ltd. possess best in class communication connectivity, physical features, systems and training infrastructure. A dedicated Technology and Infrastructure Management Group (TIM) manages the infrastructure and ensures high availability. They define success by teamwork and client referrals. This philosophy is reflected in their overall mission that guides each and every moment of their corporate life.

About AMEYO:
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth.AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti:
Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.

Further information (external website)

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Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761