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News Release

Customer Service specialist to share people and process insights at strategic best practice event

Sabio to host 'How to Build an Award Winning Customer Service Centre' briefing
Released: 5th August 2013
Publisher: www.sabio-apac.com

Sabio, the leading customer service centre systems integrator, is hosting a strategic best practice briefing at the Raffles Hotel in Singapore for senior customer service leaders focusing on ‘How to Build an Award Winning Customer Service Centre’.

The briefing is being held on Friday 20th September and has been endorsed by the Contact Centre Association of Singapore. The agenda features presentations from award-winning organisations such as DHL and Lebara, as well as a judge of the prestigious European Call Centre and Customer Service awards. Delegates will be given a walkabout pass for the Friday evening of the 2013 Formula 1 Singtel Singapore Grand Prix at the Marina Bay F1 circuit.

“Customer service differentiation is now a critical success factor across the region, and we’re holding our strategic briefing to share best practice insight into how today’s award-winning organisations address key issues such as contact centre productivity, workforce optimisation and staff development within their own businesses,” commented Sabio APAC’s Managing Director, Julian Corden.

“We’re delighted that acknowledged customer service centre innovators such as Dave Kelly from DHL and Lebara’s Matt Kemp, will be joining us and sharing their successes in key areas such as operational productivity improvements and people-led initiatives,” he continued. “At the briefing we’ll offer a particular focus on how organisations across the APAC region can optimise their contact centre productivity while still delivering the highest levels of customer satisfaction.”

Agenda highlights include:

  • The secrets of Award Winning Contact Centres  - Stuart Dorman, Judge of the European Call Centre and Customer Service Awards, will share details of the latest processes and technologies that are set to shape next generation customer service delivery
  • European Award Winning Contact Centre: Lebara – Case Study – Matthew Kemp, Customer Service Director, Lebara will highlight the people-led customer contact strategy that has secured record NPS scores for Lebara’s sector as well as proven agent retention success
  • APAC Award Winning Contact Centre:  DHL – Case Study Dave Kelly, Vice President of IT and Customer Services, DHL, will explain how they have re-engineered their regional contact centres for increased productivity

For more information about Sabio’s ‘How to Build an Award Winning Contact Centre’ event, and to register please click here

Further information (external website)


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