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News Release

St. Vincent's University Hospital introduces bespoke digital dictation system

Hospital benefits from digital interface that converts analogue signal to digital recording
Released: 17th September 2010
Publisher: TopLine Communications

St. Vincent's University Hospital (SVUH) has replaced its tape-based dictation system with a fixed-point telephony option from leading medical dictation and workflow solutions provider Dictate IT, in order to provide an analogue-to-digital dictation platform that will interface with its patient administration system (PAS).

The new solution, used by 450 clinicians, replaces desktop and hand-held dictaphone devices, and is purpose built to integrate with the design of the new SVUH outpatients building, completed in 2007. In the longer term it will support electronic patient records (EPR).

Dictate IT's dictation solution was selected due to its flexibility and ease of use.

Mark Miller, Managing Director, Dictate IT comments: "Clinicians can now simply pick up the phone, use a pin to identify themselves and their department, and then proceed to dictate notes. As they are recording onto standard telephones they can designate buttons to specific functions. We designed a digital interface as part of the solution, which converts the analogue telephone recordings into digital files; these are then available to secretaries via a digital document repository."

St Vincent's designed a credit card-sized instruction document explaining exactly how to use the dictation platform and distributed it to all the clinicians. All data is recorded, maintained on one system, and integrated with the PAS, automatically pulling across GP and demographic information. Secretarial managers have full control over allocation of workloads within the units, and can monitor this work.

The system provides a secure and fully-audited trail of records as well as a fast, efficient and secure way to assess data. Larger dictation files can be shared among multiple typists.

"Doctors no longer have to secure new tapes every time they want to carry out a dictation, they just pick up the nearest phone, type in their pin and then complete the process following the user instruction guide", noted Michael Rourke, ICT Project Manager at the hospital. "Digitising the dictation allows for a faster turnaround in typing, less room for error, and is far more cost and time effective."

The new system creates a ‘super user' in each department who has the ability to reallocate work. Workflow reports show how much transcription is completed, how many minutes of dictation is involved, how many lines are typed and can allow for various audits to be carried out.  It also allows for allocation of work to remote typists.


For further details or comment please contact:

TopLine Communications

+44 (0)207 886 0856

About Dictate IT

Dictate IT is a one-stop source of medical transcription, digital dictation and speech recognition services for NHS Trusts, GP practices and private medical groups. The company currently services 70 hospitals in 27 Trusts, covering over 25,100 beds.

Devised by practising doctors, Dictate's technologies and services have been specifically developed for the medical sector and its stringent requirements for confidentiality, security, accuracy and reliability.

Dictate IT's complete online package features a range of dictation options, including highly encrypted voice files transmitted to and from a server for in-house or out-sourced processing.

Direct transmission ensures maximum security.

The company has extensive experience in delivering innovative and robust Trust-wide digital dictation and speech recognition solutions. These are underpinned by Dictate's partnership programmes with global providers such as Philips and Nuance Healthcare.

Dictate IT's solutions are more than capable of meeting both current and future challenges posed by the NHS Connecting for Health programme, and modernisation and technological upgrades generally.

The solutions distinguish themselves for their:

  • Flexibility - solutions are modular and tailored to individual needs allowing doctors to communicate easily with their peers and patients.
  • Compatibility - seamless integration at all levels is a hallmark of Dictate IT's technology; change can be managed easily; electronic text is instantly combined with patients' electronic medical records to create complete, up-to-date documents.
  • Ease of use - no special training or change of working practice is required; the simple, web-based system allows clinicians to upload or retrieve files from any PC, at any time or place.
  • Speed - rigorously double-checked text can be turned around in 24 hours.
  • Efficiency - reliable document generation delivers proven savings on time and costs of up to 40 per cent, and improved work flows; Dictate IT's processes increase productivity by freeing staff to spend more time assisting patients, and help resolve wider issues such as staff shortages and budget constraints.

Current clients include: 

  • Barnet and Chase Farm Hospitals NHS Trust
  • St Georges Healthcare Trust
  • North Middlesex University Hospitals NHS Trust
  • St Vincent's University Hospital (Dublin)
  • Newham University Hospitals NHS Trust
  • Derby Hospitals NHS Foundation Trust

For more information visit:

Further information (external website)

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Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761