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News Release

New speakers set to make their debut at SITS13
Released: 22nd April 2013
Publisher: SITS - The Service Desk & IT Support Show

Next week’s SITS – The Service Desk & IT Support Show at London’s Earls Court will feature a host of new Keynote and seminar speakers for 2013.  Taking place on Tuesday and Wednesday, 23-24 April, visitors to SITS13 will enjoy an increased opportunity to expand their specialist knowledge base, with representatives from Gartner, IBM, John Lewis Partnership, London Borough of Lambeth, Tata Consultancy Services, and the University of Oxford, all confirmed to make their show debut.

Firmly established as the go-to industry event for CIOs, service desk and help desk managers, IT directors, and senior IT decision-makers from across all business sectors, SITS has garnered an enviable reputation for providing real solutions for ITSM professionals looking to improve the way that they work and do business.  One of the show’s key draws is its comprehensive free education programme that combines eight Keynotes, over 40 seminars (in three dedicated theatres), in-depth roundtable discussions, and essential breakfast briefings to provide a broad spectrum of perspectives across a host of hot topics.

New speakers for SITS13 include:

  • Jeffrey Brooks, a research director in the IT Operations Management team of Gartner, whose research focuses on IT services management.
  • Ivor Macfarlane, service management specialist at IBM, whose authoring credits include ITIL versions 1, 2 and 3.
  • Simon Skelton, IT service improvement manager at John Lewis Partnership, who’ll be discussing ‘ITSM – the John Lewis way’.
  • Rob Miller, assistant director business systems, who’ll be outlining how the London Borough of Lambeth mastered self service to help solve the BYOD challenge.
  • Andrea Kis from Tata Consultancy Services, an ITIL, Prince2 and Green IT qualified IT service management and integration consultant, who’ll be demonstrating why the service desk must build business relationships if it wants to prosper.
  • Jeffrey Thomas, director, administrative IT systems at University of Oxford, who’ll be presenting a case study on how the institution implemented its ITSM strategy and toolset to deliver mature service.

Other new speakers also include Rebecca Beach – SDI IT Service Excellence Professional of the Year 2012; Katherine Howard – NSW branch chairperson at itSMF Australia and IT service management consultant at Visual Explanations; Richard White – co-founder and CEO of UserVoice; James Davies – IT customer services manager at the University for the Creative Arts; John McGlinchey – VP of Europe and Middle East for CompTIA (the global IT trade association); Kaimar Karu – founder and MD of Mindbridge and a board member at itSMF Estonia; Peter Dowdall – head of IT security at Kings College Hospital NHS Foundation Trust; and leading entrepreneur Scott Fletcher – chairman and founder of ANS Group.

To view the full education programme, please visit

Due to their expected popularity, event organiser Diversified Business Communications UK is urging prospective visitors wishing to attend any seminars this year to take advantage of the show’s new advance booking option when pre-registering for SITS – The Service Desk & IT Support Show at

Please note, free tickets for all seminars will be available on the day from the Seminar Registration Desk at the show.  All Keynotes and seminars are available to book in advance before 4.30pm on Monday 22 April for £6 per session (including VAT and a small donation to the event organiser’s official charity Events for Namuwongo.

SITS13 attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court.

To register for free entry to SITS13, please visit www.servicedeskshow.comquoting priority code SITS177 (

Media enquiries & press pass requests to:
Emma-Louise Jones, PR Manager
t: +44 (0)1273 645134

Exhibitor enquiries to:
Laura Venables, Group Event Manager
t: +44 (0)1273 645138

SITS – The Service Desk & IT Support Show in London was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

Brompton Hall, Earls Court 1, London SW5 9TA
23rd & 24th April 2013
Open 9.30am to 5.00pm each day

For more information about Events for Namuwongo, please visit

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Sussex, and Nailsworth, Glos.  In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes SITS Europe in Berlin (new for 2014); Ocean Business; office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

Further information (external website)

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Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761