CACI, one of the UK’s leading suppliers of software solutions for local authority and independent care providers, has been awarded a major contract to install a tailored enterprise resource management solution for Radian Support, not for profit providers of high quality care for adults with learning disabilities, autism, mental health and related needs. The software solution, OfficeBase, will effectively manage workflow across Radian Support’s 500-strong workforce in Hampshire, Berkshire and Buckinghamshire, to help improve the efficiency and quality of its care services throughout southern England.
Powerful and easy to use, OfficeBase integrates core staff and service user records with sophisticated planning, scheduling, timesheet and contract functionality for rostering domiciliary care, registered care and supported living. Interfaces to Radian Support’s third party payroll and finance solutions will also be provided. OfficeBase will be used to replace two legacy rostering systems and various paper-based manual processes for referrals, risk management, assessment and support plans.
As a holder of ‘preferred provider’ status with social services departments across Southern and Central regions of the UK, and part of the larger Radian Group, Radian Support has a reputation for providing high quality, flexible and personal services to help people they support lead fulfilling and independent lives. The new software will enable Radian Support to fulfil its aim of ensuring outstanding service for users and its commitment to a culture of continuous improvement.
The roll out of the system has started, following an extensive pilot programme, with plans for completion by the end of the year. This involved CACI and Radian Support working in partnership on workshops and configuration, adapting the product where necessary in line with Radian’s business needs, testing the system thoroughly, checking out realistic scenarios and, crucially, ensuring that billing and payment processes were correct.
“We chose CACI because they offered us a solution that worked right across our business, managing many complex operations with a user-friendly interface,” said Sean King, Head of Operations, Radian Support. “It was important that the solution was tailored to our exact needs, rather than being ‘off the shelf’, and that the price was right. CACI met 90 per cent of our service specification.”
The second stage of the contract will see the implementation of CACI’s innovative mobile working solution inTOUCH. This software is designed to deliver dynamic rosters to staff smartphones and return electronically verified timesheets, reducing administrative costs and improving operational communications. It will be used by Radian Support’s 255 field based staff.