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Service excellence and Managed Print Services
Ensing service quality through strong governance
By: Quocirca
Published: August 2012
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Many organisations are turning to MPS and benefitting fom greater expertise, lower costs and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. By ensuring governance is an essenial part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationsip.

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