18 September 2013 - UK, Slough: In an industry where customer service excellence is a given, businesses need to ensure they have the tools and technology to support that imperative. As the lead sponsor, Interactive Intelligence will be exhibiting at Call Centre & Customer Management Expo and participating in a forward thinking conference programme focused on future innovation in customer service.
“Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. It is now possible to deliver an exceptional, highly personalised experience to every customer you serve. Whether on-premise or via the cloud, you can now anticipate and exceed customer expectations, building and retaining a loyal customer base,” said Dave Paulding, Regional Sales Director UK, Middle East & Africa, Interactive Intelligence.
Reinforcing the event’s theme of the future of customer contact, Interactive Intelligence will be demonstrating its capabilities in contact centres, unified communications and business process management through its latest solutions. These include the cloud-based offering Communications-as-a-Service (CaaS) and Customer Interaction Center (CIC), as well as the contact centre forecasting platform, Bay Bridge Decisions (BBD), which analyses agent capacity levels to optimise resources and overall performance.
Interactive Intelligence’s CaaS offering enables companies to move critical business communications to the cloud with ease and confidence delivering increased flexibility and cost savings. The cloud-based solution is powered by CIC, which offers users an all-in-one approach to customer care through the use of multichannel applications that combine interaction processes and customer service best practices.
“With a view to firmly grow our presence in the UK, we identified Call Centre & Customer Management Expo as a strong platform to connect with potential users and show our expertise in innovative call centre solutions which are focused on improving the customer experience,” concluded Paulding.
Call Centre & Customer Management Expo takes place on 2-3 October 2013 at London Olympia. Interactive Intelligence will be located on stand C32. To register for the event, visit the website.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2012 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last two consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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