Slough, Oct. 21, 2013 - Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has released its mobile Interaction Supervisor iPad Edition application.
The application runs on an iPad or iPad mini giving contact centre supervisors and managers greater mobility for improved quality assurance.
Interaction Supervisor iPad Edition offersmid-size to large contact centres the following:
- Configurable dashboard that gives supervisors untethered wireless access to real-time speech analytics scores and statistics, as well as service levels by workgroup, queue, agent and interval.
- Real-time alerts that notify supervisors when pre-determined performance thresholds have been exceeded, such as average hold time.
- Agent locator display that shows supervisors where agents sit, agent status (e.g. “At Lunch,” “In a Training Session,” etc.), agent photos, and agent skill-sets.
“Plain and simple, contact centre managers are more effective when they’re on the floor, visible, and accessible to agents,” said Interactive Intelligence Chief Marketing Officer Joe Staples. “However, the challenge has been that once out of his or her office, managers lose visibility into statistics needed to do the job. We designed Interaction Supervisor iPad Editionto help supervisors react more quickly to agent and customer issues wherever and whenever. Faster decision-making based on detailed, real-time statistics means organisations can further improve their customers’ experience – and that’s what we’re all about.”
Interaction Supervisor iPad Edition is part of the company’s all-in-one IP communications software suite, Customer Interaction Center (CIC). CIC provides a wide range of multichannel communications applications for contact centres and enterprises, and can be deployed via the cloud or on-premises.
Interaction Supervisor iPad Editionis available immediately and isoffered through the Interactive Intelligence channel of more than 350 global resellers, and through the company’s direct sales team.
For more information, visit http://www.inin.com/solutions/Pages/Interaction-Supervisor-iPad-Edition.aspx.
About Interactive Intelligence
Interactive Intelligence Group Inc. is a global provider of contact centre, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last three consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Web at www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Senior Director of Market Communications