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News Release

Interactive Intelligence sponsors Top 10 Contact Centre Strategies interactive webinar

Interactive Intelligence sponsors Top 10 Contact Centre Strategies interactive webinar
Released: 22nd January 2014
Publisher: Interactive Intelligence

22 January 2014 - UK, Slough: Interactive Intelligence is sponsoring and participating in a two-part webinar titled Top 10 Contact Centre Strategies in collaboration with Call Centre Helper beginning on 23 January.

Mike Murphy from Interactive Intelligence and independent consultant Paul Cooper will discuss pivotal issues affecting the industry, such as contact centre management, motivation, technology, attrition, recruitment, customer loyalty and the voice of the customer.

“The call centre arena is changing so rapidly with the adoption of cloud and the proliferation of multiple channel communication platforms, but the core issues surrounding serving the customer and managing and motivating the contact centre remain. This webinar is aimed at addressing these issues within the larger context of the changing environment in an effort to deliver practical advice and assistance in developing call centre management strategies,” says Dave Paulding, regional sales director UK, Middle East & Africa, Interactive Intelligence.

The interactive webinar will give participants the opportunity to join the discussion, ask pertinent questions, and add their own tips and strategies via a live web chat facility. 

Part one of the webinar, hosted by Call Centre Helper editor Jonty Pearce, is taking place at 13h00 on Thursday 23 January.

To register for this webinar, please visit: http://www.callcentrehelper.com/new-webinars/webinar.php?id=459147609

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last three consecutive years. Interactive Intelligence employs more than 1,700 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com. Visit the company on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

Press Information
Melissa Cowdry
Interactive Intelligence
+44 (0)1753 418821
Email: melissa.cowdry@inin.com

Leila Hrycyszyn
The Whiteoaks Consultancy
+44 (0)1252 727313
Email: leilah@whiteoaks.co.uk


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