As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.

In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes. The research was repeated in December 2009 and there was a clear improvement.

This report should be of interest to anyone who is considering managed print services or looking to improve the management and control of their printing infrastructure.

Today's data center is called upon to deliver a dynamic, realtime IT infrastructure that can support business transformation with increased scale, complexity, and diversity of workloads. IBM has positioned itself to address these needs.

IBM is advancing the Systems Management discipline in x86 environments to be consistent with its other hardware platforms. IBM has positioned itself to address the need for holistic Systems Management of x86-based servers as well as virtualization.

While many organisations focus on the office environment, there are opportunities to be uncovered by taking a wider view of printing - to include enterprise output - as a way to gain further cost benefits and drive business efficiencies.

As IT investments reach the end of their design life, the need to refresh them provides organizations an opportunity to bolster their competitive advantage through state-of-the-art IT technologies.

Digital Britain is the UK government's strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.

Encryption technologies can reduce risks by ensuring the information on devices is secure when users are on the move. They can also add value by the secure sharing of information among authorised users and by enabling more secure remote working.

The term managed hosting describes the provision of a ready to use IT stack including hardware and infrastructure software for the deployment of applications.

Monitoring, measuring and reporting on the financial health of an organisation is a basic need that requires effective tools and processes to optimise the end result. The research in this report shows that most organisations still have much to do.

It makes sense to consider application platforms as a logical evolution of how IT in general, and software in particular, is commoditising.

Network Centric Operations (NCO) recognises the demand for pervasive decision-making in the modern battlespace. NCO provides the ability to leverage information networks to generate a more dynamic and agile decision-making space.

As different needs and issues converge on businesses and IT managers around managing costs and risk while creating an enabling environment, technology advances now mean that client-side computing can be more tightly controlled.

Ideas are ephemeral and are easily crushed within the wrong environment. Creating a suitable culture, allied with a well implemented ideas management approach combined with strong leadership, is required.