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Customer automation management
Dealing with diversity: there is more to serving customers than EDI
By: Quocirca
Published: December 2013
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The ultimate goal of customer automation management must be to better serve existing and attract new customers. However, through achieving this, suppliers will also recognise that there are many other incremental benefits; from improved efficiency to better cash collection. The individuals credited with such improvements and making their organisation more competitive will be seen as thought leaders in their own organisation and perhaps across their business sector.

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