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News Release

SYNETY Integrates CloudCall Click with Google's Gmail for Improved Productivity and Low Call Costs

Cloud solution enables click-to-call, call recording and reporting to be embedded into Gmail
Released: 11th December 2012
Publisher: SYNETY

SYNETY has introduced CloudCall Click for Gmail, a service that seamlessly integrates voice calling and recording functions with Google’s Gmail email service.

CloudCall Click for Gmail is a free connector included in the CloudCall Click service, which is available at £10 per user, per month. Now available on Google’s App Store, the solution allows users to make calls faster, and store and replay call recordings within Gmail – making it ideal for sales or service environments. Calls are delivered back to a range of devices, including a deskphone, mobile or even a VoIP phone.

The service also offers ultra-low outbound call costs at wholesale rates of 0.75p per minute for UK landline numbers and 2p per minute for UK mobiles, enabling organisations to slash their overall communications costs.

Mark Seemann, CEO of SYNETY said:  “Google’s Gmail is the most widely used web-based email service, with over 400 million users worldwide. By enriching the service with CloudCall Click, users have a valuable tool that helps to improve productivity and service levels within their businesses.  CloudCall Click for Gmail is especially beneficial for people who work remotely as voice calls can be recorded, retrieved and managed in an easy and efficient manner.” 

“What’s more, with CloudCall Click’s on-demand pricing structure and call costs at below telcos’ wholesale rates, these benefits are available to any size of organisation, from sole traders through small businesses to contact centres with hundreds of seats.”

SYNETY also offers CloudCall Enterprise, a fully featured, hosted business communications solution that delivers real cost savings and productivity benefits. The service operates as a stand-alone phone service over a broadband connection, using either SYNETY VoIP handsets or softphone.  It can be provisioned within a few minutes and be installed and running within 2 working days, offering a hassle-free alternative to line rentals with a competitive price of £15 per user, per month. 

Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily, integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and call queuing which allows peak busy time calls to be handled more efficiently.  CloudCall Enterprise customers who want the low call rates available with CloudCall Click offers simply pay an additional £5 per user, per month to access the rates.

SYNETY’s CloudCall API enables CloudCall services to be embedded in virtually any CRM or sales automation suite using minimal coding, to support click-to-call capabilities, full call records and analytics, and call recording within the host suite.

Further information (external website)


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